Privacy Policy

Last Updated: 17 May, 2026

1. Introduction

Team Abyssal Pty. Limited (trading as Team Abyssal) (“we”, “us”, or “our”) operates the website located at www.teamabyssal.gg (the “Site”). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

2.1 Information You Provide to Us

When you make a purchase or create an account on our online store, we may collect the following information:

• Full name
• Email address
• Billing and shipping address
• Payment information (processed securely via our payment provider — we do not store full card details)
• Order history and transaction details
• Any communications you send us (e.g. support enquiries)

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Clickstream data and navigation patterns

This data is collected primarily through Google Analytics (see Section 5 below).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders, including sending order confirmations, shipping updates, and receipts
• To manage your account and provide customer support
• To communicate with you about your purchases or respond to your enquiries
• To detect, prevent, and address fraud or other illegal activity
• To analyse website traffic and usage patterns to improve our Site and shopping experience
• To comply with applicable legal obligations

We will not use your personal data for purposes that are incompatible with those listed above without obtaining your consent.

4. Legal Basis for Processing (where applicable)

Depending on your location, we may process your personal data under the following legal bases:

• Contract performance: Processing is necessary to fulfil your order or provide the service you requested.
• Legitimate interests: We have a legitimate interest in understanding how our Site is used in order to improve it, and in preventing fraud.
• Legal obligation: Processing is required to comply with applicable laws or regulations.
• Consent: Where we rely on your consent (e.g. for optional marketing emails), you may withdraw it at any time.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to arriving.

Google Analytics uses cookies to collect this information. The data is aggregated and anonymised where possible. We use this information solely to improve our Site and services. We do not combine Google Analytics data with personally identifiable information.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

For more information on how Google handles data, please visit Google’s Privacy Policy at: https://policies.google.com/privacy

6. Cookies

Our Site uses cookies — small text files placed on your device — to improve your browsing experience and enable certain features. The types of cookies we use include:

• Essential cookies: Required for the Site to function, such as maintaining your shopping cart session.
• Analytics cookies: Used by Google Analytics to collect anonymised usage statistics.
• Preference cookies: Used to remember your settings and preferences.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site, including the ability to complete purchases.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted third parties only in the following circumstances:

• Payment processors: To securely handle payment transactions on our behalf.
• Shipping and logistics providers: To fulfil and deliver your orders.
• E-commerce platform: Our store is powered by WooCommerce, a plugin for WordPress. WooCommerce processes order, product, and customer data to operate the store. For more information, see WooCommerce’s Privacy Policy at: https://automattic.com/privacy/
• IT and platform providers: Including hosting services that support the operation of our Site.
• Analytics providers: Such as Google Analytics, as described in Section 5.
• Legal requirements: Where we are required to disclose information by law, regulation, or legal process.

All third-party service providers are required to handle your personal data in accordance with applicable privacy laws and our data processing requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Order and transaction records are typically retained for a minimum of seven (7) years to comply with financial and tax regulations. Analytics data collected via Google Analytics is subject to Google’s own retention policies.

When personal data is no longer needed, we will securely delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our online store uses SSL/TLS encryption for data transmitted between your browser and our Site.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data, subject to legal obligations.
• Restriction: The right to request that we restrict how we process your data.
• Portability: The right to receive your data in a structured, machine-readable format.
• Objection: The right to object to our processing of your data where we rely on legitimate interests.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at: support@teamabyssal.gg

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent, guardian or other and believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify you by email or through a notice on our Site.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Team Abyssal Pty. Limited

Website: www.teamabyssal.gg

Email: support@teamabyssal.gg